You find interesting — and potentially worrisome — things when you go digging around FDA enforcement notices. For example:
RECALLS AND FIELD CORRECTIONS: FOODS — CLASS III
Chicken-Free Nuggets, Net Wt. 12 OZ. (340g). Recall # F-521-3.
Date code 3077. The product’s date is embossed on the side panel of the retail package, and the first five numbers are 23077. A manufacturer’s date of 30772 appears on the outside case.
Health Is Wealth Products, Inc., Williamstown, NJ, by telephone and fax on August 1, 2003. Firm initiated recall is complete.
Chicken-Free Nuggets are mislabeled because the product inside the package is made of chicken.
VOLUME OF PRODUCT IN COMMERCE
1,442 cases/12 boxes per case.
How do you mess something up that badly? I mean, there’s only one food substance that you can’t include in something labeled “chicken-free,” and they managed to make it the primary ingredient.
You may recall my Vonage rant a while back. I sent them mail to clarify the situation at that time, but didn’t hear back. (In the interim, I’ve settled on Delta Three’s iconnecthere service).
Almost two months after I sent my query to Vonage Customer Service asking about the activation, shipping, and termination charges, I finally got two responses. Taken together, they fall into the “heart is in the right place, but head is up their ass” category. Compare:
Thank you for contacting customer care. Please forgive the delay in
As regards your email, no in the case of a retail activation you would
not pay an activation fee. Although a termination fee is applied to
all canceled lines, if you call us and explain the situation most
agents will waive the fee and refund the charge.
customer care agent
Then, 11 hours later:
Thank you for contacting Customer Service. I am sorry for any delay in
In response to your email. If you purchase the adapter from a retail
location, there would be no activation fee, disconnect fee, or shipping
Thank you for choosing Vonage and I do hope that I have answered your
questions. Do not hesitate to contact us if you need further assistance.
Customer Service Representative
So… there is a termination fee? There isn’t one? What? Do these guys even know what they’re doing? I appreciate the snappy seven-week turn-around time on customer care, but the responses don’t give me much confidence.
In case you missed this silly little April Fool’s connection: